Returns Policy

At BONDAGEFIX, customer satisfaction is our utmost priority. We understand that sometimes you may need to return a product. This Returns Policy outlines the terms and procedures for returns and exchanges.

Eligibility for Returns

To be eligible for a return, the item must be unused, in the original packaging, and in the same condition that you received it. BONDAGEFIX reserves the right to refuse a return if the item does not meet these criteria.

Return Process

1. Contact our customer service team at [email protected] within 14 days of receiving your order.
2. Include your order number, reason for return, and if applicable, photos of the product.
3. Once your request is approved, you will receive detailed instructions on how to return the product.

Refunds

Once your return is received and inspected, you will be notified of the approval or rejection of your refund. If approved, a credit will be applied to your original method of payment within 5-7 business days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at [email protected].

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

For questions and further assistance, please contact us at [email protected].